Refund policy
Last updated: August 20, 2026
Thank you for shopping with The Empty Pawn Shop.
Because our garments are made to order, we do not accept returns or exchanges for items that were ordered in the wrong size or color, or when you simply change your mind about a purchase.
We encourage you to review the product details and size information carefully before placing your order.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or you receive the wrong product, please contact us at hello@theemptypawnshop.com within 30 days of delivery.
Please include:
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Your order number
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A description of the issue
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Clear photographs showing the problem
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If applicable, a photograph showing the product's size or product label
We will review the issue and, when applicable, arrange for a replacement or refund.
For defective or damaged items, you generally will not need to return the item.
Size and Color Selection
Please review the size chart and product information before ordering.
We do not accept returns or exchanges when a customer selects the wrong size or color. Printify does not cover these situations under its standard return policy.
Minor variations in garment measurements and print placement can occur as part of the manufacturing process and may fall within the manufacturer's stated tolerances.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order cannot be delivered or is returned because an incorrect or incomplete address was provided, additional costs may apply for a replacement shipment.
If you notice an address error after placing an order, contact us as soon as possible at hello@theemptypawnshop.com. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has entered production or shipping.
Lost or Delayed Packages
If your order has not arrived within the expected delivery timeframe, please contact us at hello@theemptypawnshop.com so we can help determine the appropriate next step.
Shipping issues may be subject to the carrier and fulfillment provider's investigation and resolution procedures.
Cancellations
Because our products are made to order, orders may enter production shortly after they are placed.
If you need to cancel or make a change to an order, contact us as soon as possible at hello@theemptypawnshop.com. We cannot guarantee that an order can be canceled or changed once it has entered production.
Refunds
If your refund is approved, the refund will be issued to the original payment method used for the purchase.
The time it takes for a refund to appear in your account may vary depending on your bank or payment provider.
Exchanges
We do not offer standard exchanges.
If you received an incorrect, damaged, or defective item, please contact us within 30 days of delivery so we can review the issue and determine whether a replacement or refund is appropriate.
Contact
If you have questions about a return, refund, damaged product, or order issue, please contact us at:
The Empty Pawn Shop reserves the right to review individual cases and determine the appropriate resolution in accordance with this policy and applicable requirements.