Shipping policy

Shipping Policy

Last updated: August 20, 2026

The Empty Pawn Shop products are made to order and produced through third-party fulfillment providers. Because each item is produced after an order is placed, production and delivery times may vary.

Processing and Production

Orders are generally sent to production shortly after they are placed.

Most orders are shipped within approximately 2–7 business days after being submitted to production. Production times are estimates and may vary depending on product availability, order volume, holidays, and other circumstances.

Once your order has been shipped, you will receive tracking information when tracking is available.

Shipping Times

For orders shipping within the United States, standard delivery generally takes approximately 2–5 business days after production, depending on the product, fulfillment provider, and shipping method selected.

Some products may have different shipping options or delivery estimates. The available shipping methods and applicable costs will be displayed during checkout.

International shipping times vary by destination and shipping method. International orders may take longer to arrive due to transit times, customs processing, and other circumstances outside our control.

Delivery estimates are provided for guidance and are not guaranteed.

Shipping Rates

Shipping costs are calculated and displayed at checkout based on the products in your order, destination, and available shipping method.

Because our products may be fulfilled by different production providers, shipping costs and available shipping methods may vary between products.

Tracking

When tracking information is available, it will be provided through your order confirmation or shipping notification.

Tracking information may take some time to update after a package has been handed to the carrier. Carrier tracking updates can occasionally be delayed.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us at hello@theemptypawnshop.com as soon as possible if you notice an error in your shipping information.

We cannot guarantee that an address can be changed after an order has entered production or shipping.

If an order is returned because of an incorrect or incomplete address, additional costs may apply if the order needs to be produced and shipped again.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us at hello@theemptypawnshop.com.

We will review the order and tracking information and work with our fulfillment and shipping partners when necessary.

For orders that are considered lost in transit, we may need to wait for the applicable carrier or fulfillment-provider investigation before a replacement or refund can be issued.

International Orders

Customers are responsible for providing accurate delivery information and complying with applicable requirements for their destination.

International shipments may be subject to customs processing, duties, taxes, or other charges imposed by the destination country. Any applicable charges that are not collected at checkout are the responsibility of the customer.

Some destinations may be subject to shipping restrictions or temporary service limitations.